Question 1

Why Veni?

Accepted Answer

Veni is an affordable and convenient solution for regularly delivered restaurant meals. Our customers pay 40% less, our restaurant partners earn more, and our drivers get proper wages and benefits. We aim to solve the everyday food problems of busy students and professionals. By operating efficiently and fairly we aim to provide affordable meals to our customers and offer beneficial deals to local restaurants.

Question 2

How are you so affordable?

Accepted Answer

By batching orders and optimizing deliveries we help restaurants operate more efficiently resulting in savings of up to 40% as compared to other restaurant food delivery services.

Question 3

Where do you deliver to?

Accepted Answer

Currently, deliveries are made to Toronto Downtown, UBC Toronto Campus, West Point Grey, Greektown, Arbutus Ridge, Dunbar & Westside areas. If your area is not listed but you would still like to place an order, please contact us or place your order and we will confirm after asking with our drivers. You will not be charged if we are unable to deliver to your location.

Question 4

How do your deliveries work?

Accepted Answer

We offer free delivery on all orders. We deliver on each weekday (Monday to Friday) between 6 PM to 8 PM. For your convenience live notifications regarding your delivery are made through SMS and we can call you upon arrival to deliver your order to you.

Question 5

Are there any commitments?

Accepted Answer

Nope. You can easily update or cancel your orders at any time before 11 AM on the day of delivery. Payments do not have to be made in advance and orders will only be charged on the day of delivery.

Question 6

How does scheduling work?

Accepted Answer

You can add as many dishes as you would like and from any number of restaurants into your schedulable cart. For same-day delivery, simply place your order before 11 AM and we deliver it to you between 6 PM to 8 PM.

Question 7

Can I cancel or change my order?

Accepted Answer

You can easily change or cancel your order at any time. Just be sure to do so before 11 AM on the day of delivery for that order.

Question 8

What if I’m not home to accept my delivery?

Accepted Answer

Delivery times are from 6 PM to 8 PM on the day that you choose. If you’re not home, don’t worry! You can always let us know about special delivery instructions by contacting support. You can also change your delivery day online before 11 AM.

Question 9

How are you helping support local restaurants?

Accepted Answer

Unlike most of our competitors, we ensure a beneficial partnership by optimizing operations and increasing cost-efficiency for our partnered restaurants. This leads to higher profit margins and increased revenues, not just in the current challenging times but for all of the forseeable future.

Question 10

What if I have dietary restrictions?

Accepted Answer

We have a large and diverse selection of meal options from various local restaurants to accommodate a variety of dietary preferences. By using our informative tags you may easily choose dishes that suit your dietary needs. While we use best practices, we cannot guarantee the complete absence of food allergens. If you have any severe food allergies, we do not recommend Veni as an option for you.

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